Home page (Tier 1) Redesign
Sections of site ranked by usage data (analytics and interviews), then category, then by administrative hierarchy.
Pre-2018 live site (left) and working replacement circa Spring 2018 (right)
Sections of site ranked by usage data (analytics and interviews), then category, then by administrative hierarchy. At the page level, objectives and tasks to complete further prioritized the organization and user flow.
Tier 2 Redesign
Department services filtered by category (left) or as "all" in a minified layout.
Tier 3 Redesign
The meat of content begins at this layer, referenced from multiple points in the tier above. Single service descriptions were edited to a strict format reducing wordcount while improving scannability. (left) Sub-departments added an additional landing page treatment that collect and compartmentalize previously sprawling content. These pages also house related service links in a layout that echoes the Tier 2 pattern.
Tier 4 Redesign
Tier 4 is reserved for deep-linking How-To content, alert pages and compliance documentation.